Michigan Lottery Transitions to 1-800-GAMBLER for Responsible Gaming Support

Today, the Michigan Lottery announced that it will transition to the National Problem Gambling Helpline, 1-800-GAMBLER for responsible gaming support. This aligns the agency with the Michigan Gaming Control Board and other online gaming platforms operating in Michigan in promoting 1-800-GAMBLER. The 1-800-GAMBLER helpline will replace the Michigan Problem Gambling Helpline currently in circulation (1-800-270-7117), although the previous number will remain in operation.

“The Lottery is committed to providing Michiganders with easy access to resources that support responsible gaming,” said Lottery Commissioner Suzanna Shkreli. “By transitioning to 1-800-GAMBLER, we are able to ensure that Michigan residents can reach specially trained staff who can provide confidential professional support, local referrals, and resources to those who may have a gambling problem.”

Operated by the National Council on Problem Gambling (NCPG), 1-800-GAMBLER is the world’s largest problem gambling helpline network by call volume, population served, and geographic area covered. The helpline connects people and families impacted by problem gambling with professional support, local referrals, and resources.

Calls made to 1-800-GAMBLER from Michigan will be routed to the Michigan Department of Health and Human Services. The helpline can also be reached by texting 800GAM or chatting online at 1800gamblerchat.org. Trained contact center staff are available 24/7, 365 days a year to provide support, guidance, and relevant information to anyone seeking help related to problem gambling. Additionally, players or their family members may connect to support resources such as live chat, text, and the helpline number by selecting the links in the footer of the Lottery’s website.

The Lottery is committed to promoting responsible gaming and providing Michiganders with tools to enjoy Lottery games safely. The Michigan Lottery was the first lottery in the United States to achieve the Internet Responsible Gambling Compliance Assessment Program certification through NCPG in October 2015. The NCPG evaluated the Lottery’s compliance with Internet Responsible Gaming (IRG) standards developed based on best practices from jurisdictions around the world. IRG standards are the highest standards for online responsible gaming in the nation.

Players who play the Lottery’s online games have access to several responsible gaming safeguards and tools including:

• A variety of self-exclusion periods
• Daily and weekly deposit Limits
• Daily Loss Limits
• A variety of Cool Off periods
• Age verification at account registration
• Play history to monitor gaming activity

Additional information, including a list of some of the warning signs of problem gambling can be found on Michigan Lottery’s website at: https://news.michiganlottery.com/RG.